Contact us
Questions, feedback, or need a hand? tuyaform is run by a small team and every message lands in a real inbox that we actually read — no ticket bot, no escalation maze. All three channels below reach the same address; the subject prefixes just help us pull your message into the right context faster, so you get a useful reply on the first pass.
General support
Help with building forms, sending documents for signature, your account, or a bug you've found. The more detail you include — which document, which browser, what you expected to happen versus what did — the faster we can reproduce it and get you unstuck.
Start your subject with “Support:” or “Bug:” plus a short summary.
hello@tuyaform.comBilling & plans
Anything about money: the free tier's 30 emailed invitations a month, upgrading to Starter or Growth, credit packs, invoices, receipts, or refunds. Payments are handled by Polar, our merchant of record, so their name is what appears on your card statement.
Start your subject with “Billing:” so payment issues get priority.
hello@tuyaform.comLegal, privacy & data
Requests to access, correct, or delete your data — we handle GDPR data requests directly and will verify you control the account's email before acting on one — plus any question about how we store and process your information.
Start your subject with “Privacy:” so it enters our data-request queue.
hello@tuyaform.comBefore you email
The fastest answer may already be written down. These three pages cover most of what we get asked:
- Guides
How to sign and send documents online, whether e-signatures are legally binding, and what an audit trail actually records.
- Security
Where your data lives, what the sealed PDF proves, and who can access your documents.
- Pricing FAQ
What stays free forever, what Starter and Growth include, and how emailed sends are counted.
Who you're writing to
tuyaform is operated by HiveDevOps Technology S.R.L., a company registered in San José, Costa Rica. There's no outsourced support desk: the people reading this inbox are the same people who build the product, which is usually the fastest route to a real answer. If you need our legal details for a contract or a data-processing question, that company name and jurisdiction are the ones to use.
We read everything and typically reply within a few business days — often sooner, occasionally a little longer right after a release.
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